Privacy Policy – 92 Pak Game

01 Who We Are

92 Pak Game is an online gaming and entertainment platform serving players in Pakistan. The platform offers a wide range of products including Live Casino, Slots, Fish Games, Bingo, Sports Betting — including Cricket, Pakistan Super League (PSL), T20 internationals, Football, and Esports — as well as VIP rewards and daily promotions.

For the purposes of this Privacy Policy, "92 Pak Game", "we", "us", and "our" refer to the platform operator. "You" and "your" refer to any person who registers an account or uses the platform in any capacity. This policy covers all data processing activities connected to the 92 Pak Game website at 92pakgame.onl and the official Android app available via the Download page.

If you have any questions about how we handle your data, you can reach the support team at any time through the live chat available on the website and within the app.

02 Data We Collect

We collect personal data from you in two main ways: information you provide directly, and information we collect automatically when you use the platform.

Information you provide directly:

• Registration data: Your full name, Pakistani mobile number, date of birth, and preferred currency (PKR).
• Identity verification documents: CNIC copy, utility bill, or other documents requested during the withdrawal verification process.
• Payment information: Details entered when making deposits or requesting withdrawals, including mobile wallet numbers (JazzCash, Easypaisa), Raast ID, or bank account information.
• Support communications: Messages, screenshots, or other content you share when contacting our support team through live chat or email.
• Responsible gaming declarations: Limit settings, self-exclusion requests, or cooling-off period requests submitted through your account.

Information collected automatically:

• Device information: Device type, operating system version, browser type, and screen resolution.
• Usage data: Pages visited, games played, betting history, session duration, and in-platform navigation patterns.
• Connection data: IP address, approximate geographic location, and network provider information.
• Cookie and tracking data: Session cookies, preference cookies, and analytics identifiers — described in more detail in Section 6.

Data Category	Examples	Collected When
Identity Data	Name, CNIC, date of birth	Registration / Verification
Contact Data	Mobile number	Registration
Financial Data	JazzCash / Easypaisa number, bank details	Deposit / Withdrawal
Technical Data	IP address, device type, OS	Every platform visit
Usage Data	Games played, bets placed, session time	Active gameplay
Communications Data	Support chat transcripts	When contacting support

03 How We Use Your Data

We use the personal data we collect for the following purposes. We do not use your data for anything outside of what is described here without first updating this policy.

• Account management: To create, maintain, and manage your 92 Pak Game account, including login verification and account security alerts.
• Transaction processing: To process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, and other supported payment channels.
• Identity verification: To confirm that withdrawal requests originate from the genuine account holder and to prevent fraudulent transactions.
• Platform personalisation: To remember your preferences, display relevant game recommendations, and tailor your experience based on games you enjoy most.
• Fraud prevention and security: To detect unusual account activity, prevent multi-accounting, identify bonus abuse, and protect the integrity of the platform.
• Customer support: To respond to your queries, resolve disputes, and process complaints efficiently.
• Responsible gaming management: To apply deposit limits, session reminders, and self-exclusion periods you have requested, and to monitor for patterns that may indicate problem gaming.
• Marketing communications: To send you updates about bonuses, new Casino games, PSL betting promotions, VIP tier upgrades, and platform news — only if you have not opted out.
• Platform improvement: To analyse usage patterns and improve the website, app, and game selection based on aggregate, anonymised player behaviour data.
• Legal and compliance obligations: To maintain records as required for anti-money-laundering monitoring and other applicable compliance obligations.

04 Payment Data & Financial Information

Payments on 92 Pak Game are processed in PKR through trusted third-party payment gateways. When you initiate a deposit or withdrawal using JazzCash, Easypaisa, Raast, or bank transfer, your payment credentials are submitted directly to the payment provider's secure environment — they do not pass through 92 Pak Game's servers in their raw form.

What we store vs what we don't:

• We do store your registered JazzCash or Easypaisa mobile number and bank account name for the purpose of processing withdrawals to your verified method.
• We do not store your MPIN, OTP codes, internet banking passwords, or full debit/credit card numbers.
• Transaction records — amounts, dates, reference IDs, and payment method type — are stored for account history and compliance purposes.

If you believe there has been an unauthorised transaction on your account, contact our support team immediately. We will work with the relevant payment provider to investigate and, where appropriate, reverse the transaction.

05 Sharing Your Data

We do not sell, rent, or trade your personal data. We share information only in the limited circumstances described below, and only to the minimum extent necessary for each purpose.

• Payment processors: JazzCash, Easypaisa, Raast, and partner banks receive the transaction details needed to process your deposits and withdrawals. Each processor operates under its own privacy and security standards.
• Game providers: Third-party game studios and live casino operators who supply content to the platform receive a pseudonymous player identifier and wagering data necessary to run their games. They do not receive your name, phone number, or payment details.
• Identity verification services: When you submit verification documents, a third-party KYC (Know Your Customer) service provider may be used to authenticate the documents. These providers are bound by confidentiality obligations.
• Analytics providers: We use third-party analytics tools to understand aggregate platform usage. Data shared with these tools is anonymised and cannot be traced back to individual accounts.
• Legal obligations: We may disclose your data if required to do so by a valid legal process, court order, or other binding obligation. We will only share the minimum information specifically required.

Any third party that receives personal data from us is required to keep it confidential and to use it only for the purpose for which it was shared. We do not authorise third parties to use your data for their own marketing or commercial purposes.

06 Cookies & Tracking Technologies

92 Pak Game uses cookies and similar tracking technologies to make the platform work properly and to help us improve it over time. A cookie is a small text file placed on your device when you visit the website.

Types of cookies we use:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit, security tokens, and cookies that remember your language preference. You cannot opt out of essential cookies without affecting platform functionality.
• Analytics cookies: Help us understand how players use the platform — which games are most popular, how long sessions typically last, and where players encounter difficulties. This data is aggregated and anonymised.
• Preference cookies: Remember settings you have chosen, such as your preferred deposit method or game category, so you do not have to reset them every time.
• Marketing cookies: Used to track whether platform promotions have been effective and to avoid showing you the same bonus offer repeatedly. These can be managed through your browser settings.

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. Note that blocking essential cookies will prevent some features from working correctly. For the mobile app, equivalent device-level storage is used for session and preference management.

07 Data Retention

We keep your personal data for as long as your account is active and for a defined period after account closure. The retention periods below reflect standard practice for online gaming platforms operating responsibly.

• Account data: Retained for the lifetime of your account plus five years after closure, to allow for dispute resolution and compliance review.
• Transaction records: Retained for seven years from the date of the transaction, in line with standard financial record-keeping requirements.
• Identity verification documents: Retained for five years after the last verified transaction or account closure, whichever is later.
• Support communications: Retained for two years from the date of the last interaction with the support team.
• Analytics and usage data: Retained in anonymised, aggregated form indefinitely for platform improvement purposes. Individual-level usage data is deleted after 18 months of account inactivity.

Once the applicable retention period expires, your data is securely deleted or irreversibly anonymised. If you request account deletion and there are no outstanding compliance holds, we will process the deletion within 30 days and confirm once complete.

08 Data Security

We take data security seriously. The following technical and organisational measures are in place to protect your personal information:

• All data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security).
• Stored personal data and financial records are encrypted at rest.
• Access to player data within our systems is restricted to authorised personnel on a need-to-know basis. All internal access is logged and audited.
• Passwords are stored using one-way cryptographic hashing — even our own staff cannot see your password in plain text.
• The platform undergoes regular internal security reviews to identify and address potential vulnerabilities.
• Two-factor authentication options are available to players who wish to add an extra layer of protection to their accounts.

Despite these measures, no online platform can guarantee 100% security against all possible threats. If you become aware of any security concern related to your account, please contact our support team immediately through live chat.

09 Your Rights Over Your Data

As a 92 Pak Game player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team through live chat:

10 Children's Privacy

92 Pak Game is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Registration requires users to confirm they are 18 or older, and we conduct age verification checks when required.

If we discover that an account has been created by someone under 18, we will immediately close the account, delete the associated personal data as far as legally permissible, and refund any deposits via the original payment method after completing standard checks. Parents or guardians who believe a minor has registered should contact our support team immediately via live chat.

We strongly encourage parents and guardians to use device-level parental controls and to supervise internet usage to prevent minors from accessing online gaming platforms. More information on protecting younger users is available on our Responsible Gaming page.

11 Marketing Communications

With your consent, we may send you promotional communications about bonuses, new Casino games, PSL betting markets, Fish Games tournaments, VIP tier upgrades, and other platform news. These are sent via in-platform notifications and, where a contact number is available, via SMS.

Opting out: You can stop receiving marketing messages at any time by updating your notification preferences in your account settings. Opting out of marketing does not affect essential account communications such as deposit confirmations, withdrawal notifications, or security alerts — those will continue regardless of your marketing preference.

We do not send unsolicited cold marketing to non-registered users. If you receive a message claiming to be from 92 Pak Game and you did not register an account, please contact our support team so we can investigate.

12 Third-Party Links

The 92 Pak Game website and app may from time to time contain links to third-party game provider pages, payment method information pages, or other content. These links are provided for reference only. Once you leave the 92 Pak Game platform by following such a link, this Privacy Policy no longer applies.

We have no control over the content or privacy practices of third-party websites and do not accept responsibility for them. We recommend reading the privacy policy of any website you visit outside of 92pakgame.onl before providing any personal information.

13 Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable requirements. When we make changes, the updated policy will be published on this page with a revised effective date at the top.

For material changes — those that significantly affect how we use your data — registered players will be notified through an in-platform alert or notification. Your continued use of the platform after the updated policy is published constitutes your acceptance of the changes. If you do not accept the updated policy, you should stop using the platform and contact us to close your account.

We recommend checking this page periodically so you are always aware of the latest version of our privacy practices.

14 Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or how we handle your personal data, our support team is available 24 hours a day, 7 days a week through live chat on the website and within the Android app. VIP members receive priority response based on their current tier.

You can also reach us by email — our address is [email protected] (displayed here as plain text only). When contacting us about a data request, please have your registered mobile number ready to help us verify your identity quickly.

We aim to respond to all privacy-related queries within three business days. Complex data access or deletion requests may take up to 30 days to fully process, and we will keep you informed of progress throughout.